Learn how to create an exceptional salon experience that keeps clients coming back. Explore consultation techniques, client communication, home care education, rebooking strategies, and ways to build long-term client loyalty.
In today’s post I am talking about some of the reasons your clients leave you and how to respond, or not respond to a client that ghosts you and when it is appropriate to do so #ghostedclients #salonbusiness #inmysalon
The longer you are a hair stylist, the more your books will be filled with clients wanting a consistent hair color all the time. I want to give you a few of my trusted tips I use with every color to ensure a perfectly even and predictable color every single time! First of all, I…
Building a profitable salon requires a lot of tweaking and rolling with the punches so constantly thinking up new and creative ideas to market are key. Here are 5 of the top customer loyalty reward programs you can try out in your salon studio! When I opened my salon studio I adapted a lot of…
Towards the end of every service or interaction you have with a customer in your salon studio you SHOULD be wrapping up by telling the clients what to do next. We are going to be talking today about a flexible prebooking strategy that includes 3 different types of preferred customer experiences! This is a strategy…
Today, I am walking you through raising the bar and how to create an all-star customer experience your clients will remember, setting you up for higher client retention and more salon referrals in the future. Every single person has had an experience at a business that they can think back to, where they were either…